DotCom Therapy is now Huddle Up

Frequently Asked Questions

For Providers

Do providers receive training when starting at Huddle Up?

Yes! We have a dedicated learning and professional development team as a resource for our providers, and kick off employment with onboarding coursework and support.

What type of support does Huddle Up offer its providers?

Provider support is super important to us! In addition to an onboarding support team, you will be assigned a Clinical Manager who will meet with you initially to get you started with students, and as needed as clinical questions arise. Every school district also has a Customer Success Manager whose focus is to ensure you have everything you need from the district in order to best serve your students!

Do you offer continuing education opportunities for your providers?

Yes! We are an ASHA accredited provider and we offer continuing education courses to our providers free of charge.

Do you reimburse providers for cross-licensure?

Yes! If we ask you to obtain licensure in another state, we reimburse for all costs incurred during the process.

What is the average caseload size per hour of direct contact? Is there a caseload cap?

Caseload expectation is not always easy to predict as there are too many interconnected variables, such as the functionality level of the patient, which determines the amount of therapy time. For example, students in special education may need more therapy time compared to students who are highly functional or about to graduate from therapy.

As per the max, this depends on state regulations. Some states may have a max, but some states don’t have a number.

Do they have someone who helps the students get set up for therapy sessions?

We ask that districts provide a facilitator for our sessions. The facilitator is in charge of bringing students to and from sessions, as well as assisting with behavior management and any session preparation/support you may need. 

For Superintendents and Administrators

How does team-based, virtual therapy elevate IEP related services?

We’ve been providing virtual IEP related services for 9 years. In that time, we’ve found what works and have used these innovative methods to help students reach their full potential. Often, the alternative to virtual therapy is inadequate care. Schools often struggle to recruit enough therapists for their caseloads. Furthermore, recruitment is a large expense for cash-strapped districts. And when they can find in-person therapists, they sometimes don’t have the right specialties for each student’s needs. Then burnout and turnover lead to more gaps in care. Our virtual, team-based solutions match the right therapists with the students who need them, easing the burden for onsite staff.

Are my students’ needs too severe for virtual therapy?

‍Many of our current clients started out as skeptics who believed their students’ disabilities were too severe for virtual therapy to help. This view changed as soon as our therapists were in session with students. We believe that no disability is too severe for great care. Contact us today to learn more about how we can help your unique students.

Aren’t onsite providers better?

The best care is the option that is:
Sometimes, that is onsite therapy. Often, schools cannot find the right specialists to work onsite. Virtual therapy allows students to access specialized care from licensed providers across the country. 

Does Huddle Up assist with staffing for Extended School Year (ESY) or compensatory services?

Yes, we can! We have licensed providers to assist with a variety of needs, including ESY, compensatory time, out-of-compliance IEPs, make-up sessions, and more.

When will a provider be ready and licensed to start?

There are many variables that affect how quickly a provider can be licensed, and when they will be “camera ready.” Most services can begin within 45 days or less from contract signature. 

For Educators

I struggle to meet all the IEP and 504 needs in my classroom. Can you help?

You’re not alone. It can be challenging to meet the needs of each individual student while also doing all the other things expected of you. We seek to partner with you and your school to make things easier. Check out the Educator Hub. You’ll find continuing education and other resources that can make inclusion easier here.

One of my students is struggling with their emotions. How do I help them?

Knowing how to support a student struggling with their emotions, behavior, or mental health can be challenging. Factors such as age, neurotype, and family or personal considerations can affect how we provide support. Normalizing all emotions, showing empathy, and teaching social-emotional skills is an excellent place to start. It is important that, as the adult, you monitor your own emotional response, as well, in order to help your student feel safe and comfortable. Additionally, it’s essential to know when to refer. If you notice significant changes in attitude or behavior or you suspect that your student is at risk for self-harm, you should always reach out to a mental health professional for support. Huddle Up can help you learn exactly what to do in these types of situations. Access the Educator Hub for more resources.

I think that one of my students should be assessed for additional needs. Who should I contact?

Each school will have its own special education referral process. If teachers have additional concerns about a student in their class, they should reach out to the special education director at their school who can help identify screening needs and/or referral next steps.

For Families

How do I schedule a session for my child?

If your child has access to Huddle Up as part of their school-based Individual Education Plan (IEP), all sessions will be coordinated and scheduled by the school. If your student’s school is partnering with Huddle Up to provide schoolwide mental health services, sessions may be scheduled by families directly on the Family Care Hub. If you have access to the Family Care Hub, but not IEP or Schoolwide mental health services, you will be able to use the resources available in the app but will not be able to schedule sessions with a provider. If you haven’t received a link from your school to sign up yet, please reach out to them to receive your specific school link for login. Please note, in order to sign up, you must have access to your child’s student ID. If your access includes the ability to schedule sessions with a provider, your dashboard will present available therapists and session times once you have created an account and logged in.

What if I have a question?

Please feel free to contact us at with any questions you may have regarding our solutions, providers, or Family Care Hub. We're here to assist you!

What do sessions look like with a provider?

Virtual therapy in schools involves online sessions where a provider interacts with students through video calls, helping improve skills or areas of need. Parents play a crucial role by facilitating practice outside of sessions and collaborating with the provider. Therapy sessions are tailored to each student's needs and goals, with progress monitored regularly. This approach offers flexibility and accessibility, ensuring that students receive necessary support regardless of location or scheduling constraints.